FAQs - The BELT Hub

Help & FAQs

About Electric Bike Sales

Is it possible to test ride an electric bike before making a purchase?

Absolutely! You’re welcome to visit our shop, where we’ll discuss your riding preferences and needs in detail. Our team of experts will provide personalized recommendations on which model would be the best fit for you. Additionally, we offer test rides on our crank drive bikes, allowing you to experience them firsthand before making a decision. Please note that at e-bikeshop, we operate by appointment only to ensure that each customer receives personalized attention and the highest level of service.

Is it possible to order online and pick up the bike in-store?

Answer: Yes, absolutely! You can conveniently place your order online from the comfort of your home and opt to collect your bike at our HQ in Farnham, Surrey. Simply add everything you need to your cart and choose the ‘Collect In Store’ option during checkout. Once your order is confirmed, we’ll reach out to schedule your collection. We’ll also be available to address any inquiries you may have and provide guidance on operating your new bike.

Everyday Questions

What are the benefits of electric bikes over traditional bicycles?

Electric bikes offer the convenience of motorized assistance, making uphill climbs easier and extending the range of your rides. They’re also eco-friendly, promoting sustainable transportation options.

How long does it take to charge an electric bike?

Charging times vary depending on the battery capacity and charger specifications. Typically, it takes anywhere from 3 to 6 hours to fully charge an electric bike battery.

Are electric bikes legal to ride on city streets?

Yes, electric bikes are legal to ride on city streets in most areas, as long as they comply with local regulations regarding speed limits, power output, and classification.

Do I need a license to ride an electric bike?

In most cases, no license is required to ride an electric bike. However, it’s essential to familiarize yourself with local laws and regulations, as they may vary depending on your location.

Are electric bikes suitable for long-distance commuting?

Yes, electric bikes are ideal for long-distance commuting, offering the ability to cover greater distances with less effort. With proper battery management and charging infrastructure, they can be a practical and efficient mode of transportation for daily commutes.

Electric Bike battery care

What is the charging time for the battery?

Answer: “All our electric bikes are equipped with lithium-ion battery packs known for their fast charging capabilities compared to other options in the market. Typically, a 400Wh battery pack will take approximately 3.5 hours to reach a full charge from completely flat. It’s worth noting that around 80% of the battery can be charged in just 1.5 hours, with the remaining 20% set to charge at a slower rate.”

What is the best way to maintain my electric bike battery?

Answer: “In general, it’s essential to avoid leaving your battery completely empty for extended periods and to recharge it after each ride. Following these simple practices will help prolong the lifespan of your battery. For more detailed guidance on electric bike battery care, we recommend checking out our comprehensive guide.

Is it necessary to completely drain the battery before charging?

Answer: While some cheaper bikes with different style cells may require this practice, all of our electric bikes feature high-tech batteries that do not require it. In fact, it’s best to always top up our batteries, even if you have only traveled a short distance, to ensure optimal performance.